At TechMate, we respect your privacy. Whether you're visiting our website, requesting a quote, or working with us on a project, we are committed to protecting your personal information and being fully transparent about how we use it.
This Privacy Policy outlines how we collect, use, store, and share your information in line with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What We Collect
We only collect personal information that is directly related to providing our services. This may include:
- Your name and contact information (phone, email, address)
- Project details you share with us
- Site or property information
- Payment-related data if applicable
We do not collect sensitive information like SIN numbers, credit card details (unless processed securely through a third-party), or health data.
2. Why We Collect It
We collect your information to:
- Communicate with you about your project
- Prepare accurate estimates and proposals
- Schedule on-site visits or inspections
- Provide invoices or payment details
- Improve our customer service and track inquiries
We do not use your data for unsolicited marketing, and we will never sell your personal information.
3. How We Store and Protect Your Information
Your data is stored securely in password-protected systems and is only accessed by TechMate team members who need it to do their job. We keep your data only as long as needed to provide services or comply with legal obligations.
4. Sharing Information
We may share limited information with:
- Subcontractors or suppliers working on your project
- Service providers such as accountants or lawyers, if required
- Government authorities if legally obligated
In all cases, we only share what’s necessary and require confidentiality from third parties.
5. Your Rights
You have the right to:
- Ask what information we hold about you
- Correct or update your information
- Withdraw your consent (where applicable)
- Request deletion of your data, subject to legal limits
To make a request, email us at techmatescanada@gmail.com and we’ll respond within a reasonable timeframe.
6. Cookies and Tracking
Our website may use basic cookies to improve user experience. These help us understand how visitors use our site but do not collect any personal or sensitive data. You can disable cookies in your browser settings.
7. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here. If changes are significant, we’ll do our best to notify you directly.
8. Contact Us
If you have any questions about this policy or how we handle your information, reach out to:
Privacy Officer
Email: techmatescanada@gmail.com